CalBank PLC Wins Four Outstanding Awards

At the media launch of the Ghana Customer Satsfaction Index Report & Recognition Ceremony, which was held on September 27, 2024 by the CIMG, CalBank PLC received four prestigious awards.

Among the awards were:

• 5-Stars in Servce Quality for Busness Banking

• Runner Up in Service
Quality for Consumer Bankng

• 5-Stars in Consumer Satisfaction for Consumer Banking

• Runner Up in Service Qualty for Consumer Banking.

The Governing Council of the Chartered Institute of Marketing (CIMG) presented the awards to the bank.

The bank received the awards in recognition of its outstanding performance in the institute-organized nationwide banking survey that was recently published in the GH-CSI Report 2023.

At the ceremony, Laurinda, Head of Customer Experience at CalBank, dedicated the awards to the bank’s customers and expressed her sincere gratitude to them. She stated,

“These awards are not just a reflection of our efforts but a testament to the loyalty and trust of our customers. We owe this success to them. Without our valued clients, these achievements would not have been possibe.”

“At CalBank, we are committed to continuously enhancing our service delivery, and these awards fuel our motivation to exceed customer expectations.We want to thank our customers for choosing CalBank and for inspiring us to push the boundaries of customer satisfaction.”

In addition, the CIMG recognized CalBank as a leader in both the business and consumer banking sectors for its dedication to providing superior services.

CalBank, on the other hand, has pledged to keep its promise of providing excellent banking experiences to customers in all market segments and remains committed to enhancing its relationships with customers.