Samuel Nartey George (MP), Minister for Communication, Digital Technology and Innovations
Ghana’s telecommunications providers have been cautioned by Hon. Samuel Nartey George (MP), Minister for Communication, Digital Technology and Innovations, that if they do not raise the quality of their services by the end of 2025, they will face fines and penalties.
The Minister underlined that even with the obvious infrastructure, consumers still have to deal with subpar service, especially in major cities and smaller cities.
The Minister emphasized that if service quality does not improve, regulatory action will be taken during a meeting with the CEOs of MTN, Telecel, and AT.
All three telecom companies have inconsistent service delivery, according to a recent National Communications Authority (NCA) review.
According to the Minister, a statewide test will be carried out in each district capital, and by the end of December, operators should demonstrate notable gains in service quality associated with the newly allotted spectrum.
Additionally, he issued a warning that telecoms that were in default would be hit with fines, of which 40% would be reimbursed to the impacted customers in the form of bonus data or call time.
The telcos have laid out plans to improve consumer happiness and service quality, including spending on IT and network infrastructure.
In response, Stephen Blewett, the CEO of MTN Ghana, stated that the company would invest $230 million in 2024 to improve its IT and network infrastructure, with more capital expenditures pending clearance.
He disclosed plans to create 300 new franchise locations, with a focus on underprivileged communities.
Mohamad Ghaddar, the Chief Operating Officer of Telecel Ghana, emphasized the company’s efforts to optimize the network, stating that these efforts are ongoing. He stressed the need for more spectrum acquisition to meet growing demand.
AT’s CEO, Leo Skarlatos, assured stakeholders of significant progress in key performance areas by the first quarter of next year.
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