How to Deal With People Who Feel They Are Doing You A Favor.. -

It can be incredibly frustrating when someone performing a service or working for you behaves as though they are doing you a favor. This nauseating attitude can come across as dismissive, unprofessional, or even entitled, especially if you’re paying for their service or treating them with respect.

The frustration often stems from lack of accountability— where they may not take their role seriously, causing delays or subpar results. The attitude implies they aren’t fully invested in their responsibilities.

This attitude attracts a sense of unfairness and also creates an imbalance where you’re expected to show gratitude for something you’re entitled to. Their approach can feel disrespectful to your time, resources, or needs.

People who think they are doing customers a favor often have a skewed perspective of their role or responsibilities. They may not fully grasp the principles of customer service or the idea that their role is to serve, not to be served.

Some individuals might feel their skills, time, or effort are superior or undervalued, leading them to believe they’re “helping” rather than fulfilling an obligation.

Sometimes, people in customer-facing roles may become jaded, especially if they feel overworked, underpaid, or unappreciated, which can lead to a passive-aggressive attitude.

In some cases too, they might feel they hold leverage because their service is critical or unique, leading them to project superiority.

Poor company culture or weak management might foster an environment where employees are not trained or encouraged to prioritize customer satisfaction.

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Ultimately, the customer-service relationship is about mutual respect, and this attitude often breaks that balance. When this happens, it’s often best to address the issue directly but politely, clarifying expectations and emphasizing mutual respect.

How to deal with people who think they are doing you a favour as a customer:

Handling people who think they are doing you a favor as a customer requires a mix of tact, assertiveness, and patience.

Here are some strategies:

Stay Calm and Polite
Keep your emotions in check and avoid escalating the situation. Being polite but firm can help maintain professionalism and make it harder for them to justify their behavior.
Set Clear Expectations
Politely remind them of their role and the expectations of the service. For example:
“I understand you’re busy, but I’m here for a service I’m paying for. I’d appreciate your assistance.”
Focus on the Outcome
Keep the conversation solution-oriented. Shift attention from their attitude to what you need, making it clear you value efficiency and professionalism.
Ask for Clarification
Sometimes pointing out their behavior indirectly can be effective. For example:

“Is everything okay? It feels like there might be an issue. If there’s anything I should know, please let me know.”

Escalate if Necessary
If their behavior becomes unacceptable, ask to speak to a supervisor or file a formal complaint. Stay factual and explain the situation without personal attacks. However, if the person is the sole owner, go at him, but in a nice way.
Show Gratitude Appropriately
If their attitude stems from a lack of appreciation, a simple “Thank you for your help” can sometimes shift their mindset.
Vote with Your Feet
If the service consistently disappoints or the behavior persists, consider taking your business elsewhere. Your money and time deserve respect.