Apple has opened its new Self Service Repair online store on Wednesday April 27. Customers now has the “right to fix“. And U.S. regulators are being pressured to give customers more command over their products.
The new program will offer in excess of 200 parts and tools which customers can use to fix the iPhone 12, 13 and third-generation SE.
Customers will actually be able to fix features like display, battery and camera with the new tools, as per Apple. The parts cost equivalent to and are indistinguishable from those Apple’s authorized repair providers have access to.
The program will also include manuals, parts and tools to fix specific Mac PCs not long from now, Apple said. The internet based store which is controlled by a third party Apple has approved to sell its parts and apparatuses.
The “right to repair” program has first been launched in the U.S., but will extend to other countries, starting in Europe, in the not so distant future.
Customers can rent the tools for multi week at $49 with free delivery if they don’t really want to get them by and large. At times, users can also get a kudos for returning a substituted part for reusing.
Despite opening up the program, Apple said in its blog post that visiting a certified technician with genuine Apple parts is still the “safest and most reliable way to get a repair” for the “vast majority of customers who do not have experience repairing electronic devices.”
Meanwhile, advocates for the right to repair have argued that manufacturers such as Apple should provide wider access to repair parts and manuals so customers aren’t locked into a select set of authorized repair shops. Apple has previously warned of safety or performance issues that could arise from third-party parts or unauthorized repairs.
Now, federal regulators at the direction of the Biden administration are assessing the right to repair and whether there should be new rules to protect customers.
In an executive order, the president directed the Federal Trade Commission to consider rules to prevent “unfair anticompetitive restrictions on third-party repair or self-repair of items.” In July, the agency unanimously voted to ramp up enforcement of repair restrictions.
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