Minister Discusses Low Network Service Quality Across The Nation With NCA And GIFEC

The Ghana Investment Fund for Electronic Communications (GIFEC) and the National Communications Authority (NCA) have been tasked by Hon. Samuel Nartey George (MP), Minister for Communication, Digital Technology and Innovations, to provide him with a thorough briefing on the quality of mobile network services throughout the nation.

In order to urgently address ongoing issues with service quality, especially in the Volta Region and other underserved areas around the country, he instructed them to call a conference with the CEOs of all Mobile Network Operators (MNOs).

This came after a Volta Region citizen complained about the subpar quality of mobile telecommunications services.

The reports deeply disturbed Hon. George, who emphasized that all Ghanaians must have access to dependable digital connectivity since it is essential to the country’s progress.

“Access to reliable mobile connectivity is a right, not a privilege”, the Minister said. “We must take decisive action to ensure that no region is left behind in our digitalisation drive. I expect to meet with all the CEOs of the network operators soon to demand accountability and concrete timelines for resolution”.

In response to the complaints, NCA Director-General Rev. Ing. Edmund Yirenkyi Fianko stated that enhancing coverage and service quality in underprivileged communities is a regulatory priority.

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He went on to say that steps are being taken to increase oversight of telcos’ adherence to their licensing requirements and
that enforcement actions would be taken where necessary.

The Ministry’s intervention marks a renewed effort to ensure equity in access to digital services and to drive Ghana’s digital transformation agenda through strong regulatory oversight and collaborative stakeholder engagement.