Republic Bank (Ghana) PLC has procured 5-stars in Service Quality for Consumer Banking and 5-stars in Consumer Satisfaction for Consumer Banking – and further secured a great third position with a complete score of 99.5% over the edge of 98% in the CSI for 2022.
The awards were presented to the bank at the CIMG Marketing Performance Awards held over the weekend at Labadi Beach Hotel, Accra. Thanks to its unwavering commitment to providing exceptional service experience to its valued customers.
The CIMG Consumer Satisfaction Index is a renowned benchmark that evaluates the performance of banks in Ghana, zeroing in on different parts of customer experience and service quality.
The Managing Director of Republic Bank Ghana, Mr. Benjamin Dzoboku, in a concise explanation to the press said Republic Bank has reliably shown greatness here; in this manner procuring the trust and loyalty of its customers.
Speaking on the bank’s success, Mr. Dzoboku said that this accomplishment highlights Republic Bank’s devotion to understanding and meeting the interesting financial needs of its various client base.
“We have exhibited what we mean by being ‘Resilient, Relevant and Responsible’ in our day-to-day dealings with our cherished customers; and our innovative products, personalised solutions and customer-centric approach have set us apart in a highly competitive banking landscape.
“We are thrilled to be recognised as a 5-star Bank in Service Quality and 5-star in Customer Satisfaction for Consumer Banking, and also earning the position of third-ranked bank in the overall CIMG Customer Satisfaction Index”.
These accomplishments reflect our ongoing commitment to exceeding our customers’ expectations and delivering exceptional financial services. We are grateful for the trust our customers have placed in us, and will continue to strive for excellence in every aspect of our operations,” Mr. Dzoboku said.
Mr. Dzoboku further extended the bank’s gratitude to its loyal customers, dedicated staff and all stakeholders for their continuous support. He indicated that Republic Bank will remain committed to its mission of providing innovative and customer-centric banking solutions which empower individuals and businesses across the country.
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