The ACI World’s Customer Experience Summit and Exhibition is set to take place on September 23, 2024. This is a once-in-a-lifetime chance to learn about airport experience strategy and vision from industry leaders and CEOs.
Over 500 senior airport executives, professionals in customer experience, and executives from related businesses will attend the event.
In addition, it will provide attendees with the opportunity to discover and experience products, services, and technologies that enhance the customer and employee experience. Specific exhibitors will showcase their solutions to deliver memorable experiences and enhance the passenger experience.
Along with airports that have been awarded Customer Experience Accreditation, the winners of the renowned Airport Service Quality (ASQ) program will be made public.
This year’s event will feature Ed Bastian, Delta’s CEO, as the keynote speaker. The Airport and Beyond: All for the Travel Journey” is this year’s theme.
The flight is an intricate network of interactions and transactions. The larger travel ecosystem and its role in shaping the customer experience will be the focus of this year’s Summit and Exhibition.
This includes a variety of professionals working within and outside of the airport, such as airlines, government authorities, security agencies, retailers, concessionaires, travel agencies, hotels, tourism organizations, other modes of transportation, insurance providers, and others. All of these professionals work together to produce memorable experiences.
The event begins on September 23 and concludes on September 26. Participants can sign up HERE.
Location: Loews Atlanta Hotel 1065 Peachtree St, NE Atlanta, GA 30309
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