TDC Limited Has Officially Launched An Innovative Suite Of Client Services, Including A 24-Hour Call Center

In an effort to redefine public real estate service delivery and bring it into line with the national “resetting agenda” supported by the Ghanaian government, Tema Development Company (TDC) Limited has formally launched an innovative suite of client services, including a 24-hour call center and recently introduced Prestige and Premium Service platforms.

Top dignitaries, including President of the Republic John Mahama, ministers of state, members of the diplomatic corps, traditional leaders, and a wide range of stakeholders, graced the historic event, which was held in Tema, the nation’s premier planned city and a historic center for industrial and urban development.

Kenneth Gilbert Adjei, the Minister of Works and Housing, praised the program in his keynote speech, calling it a strategic and people-centered transformation that supports public sector reforms and government digitization.

“Establishing a fully operational 24-hour call centre and first-class service tiers reflects a new standard in public housing delivery—professional, timely and responsive,” he stated.

He emphasised that housing must not only serve structural needs but foster equity, dignity, and opportunity in Ghana’s fast-urbanising landscape. Speaking at the ceremony, the Acting Managing Director of TDC Ghana Ltd, Courage Kweku Makafui Nunekpeku, described the initiative as a national response to the call for a 24-hour economy.

“We are launching not just a new set of services, but a new mindset—an unrelenting commitment to client accessibility, reliability and excellence,” she said.

The Managing Director outlined the service package, which includes round-the-clock client support via phone, email, and chat; Prestige services with doorstep delivery and bespoke relationship management; and Premium services offering expedited, VIP walk-in experiences.

Additional offerings include a dedicated despatch service for same-day delivery within Accra and Tema, with options for global courier coordination for international clients. The services are designed for high-net-worth individuals, investors, executives and the Ghanaian diaspora.

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The initiative, stakeholders believe, will create new employment avenues, boost investor confidence and position TDC Ghana Ltd as a flagship institution for client-centric innovation in the public sector.

The minister reaffirmed government’s full backing, urging residents and investors to embrace the new platforms as a shared opportunity to build resilient and inclusive communities. TDC Ghana Ltd’s transition into 24-hour operations marks a pivotal moment in the urban development trajectory—one that blends heritage with forward-thinking solutions to meet the aspirations of a modern Ghana.